Privacy Policy

Privacy Policy

Effective Date: March 13, 2026
Last Updated: September 11, 2026

Buyback Surgeon, LLC ("Buyback Surgeon," "we," "us," or "our") operates the website located at https://buybacksurgeon.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit a device for sale, communicate with us, or otherwise use our services.

By using our Service, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Personal Information

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

  • First and last name
  • Email address
  • Phone number
  • Mailing address, including city, state, and ZIP code
  • Payment information necessary to process transactions
  • Device information submitted through our buyback service
  • Communications you send to us by email, text message, website form, or other means

Device Information

When you submit a device for sale through our Service, we may collect information related to that device. This may include:

  • Device make and model
  • IMEI number or serial number
  • Carrier information
  • Device condition details
  • Activation or lock status
  • Battery information
  • Transaction and order information

This information may be used to evaluate devices, verify device information, prevent fraud, process transactions, determine or adjust offers, and maintain records related to completed purchases.

Usage Data

We may automatically collect certain information when you access or use the Service. This information may include:

  • Internet Protocol (IP) address
  • Browser type and browser version
  • Device type
  • Pages visited on our website
  • Time and date of visits
  • Time spent on pages
  • Referring pages or websites
  • Diagnostic and technical data

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve the functionality of our website, understand how visitors interact with the Service, maintain session information, remember preferences, and improve website performance.

You may configure your browser to refuse certain cookies. However, some portions of the Service may not function properly if cookies are disabled.

How We Use Your Information

Buyback Surgeon may use collected information for purposes including:

  • Processing device buyback transactions
  • Evaluating and verifying submitted devices
  • Preventing fraud and unauthorized transactions
  • Creating and managing customer orders
  • Providing shipping labels and shipping information
  • Communicating with customers regarding orders and services
  • Sending order confirmations and transaction updates
  • Communicating revised offers or device inspection results
  • Processing and communicating payment information
  • Providing customer support
  • Responding to questions and requests
  • Improving website functionality and performance
  • Monitoring and analyzing use of the Service
  • Maintaining business, accounting, tax, and transaction records
  • Protecting our rights and property
  • Complying with legal and regulatory obligations

SMS and Text Messaging

If you provide your mobile phone number and separately consent to receive text messages from Buyback Surgeon, we may send you transactional text messages related to your device buyback or customer service request.

These messages may include:

  • Order confirmations
  • Shipping instructions
  • Shipping label information
  • Package and order status updates
  • Device inspection updates
  • Revised offer notifications
  • Requests for additional information
  • Offer acceptance reminders
  • Payment notifications
  • Customer support communications
  • Other information directly related to your transaction with Buyback Surgeon

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive a final confirmation message indicating that you have been unsubscribed.

For assistance, reply HELP or contact us at [email protected].

Consent to receive text messages is not a condition of selling a device to Buyback Surgeon or using our services.

We do not sell, rent, or share your SMS opt-in information, mobile phone number, or SMS consent status with third parties for their own marketing or promotional purposes.

We may disclose information necessary to operate our messaging program to service providers that assist us with sending, receiving, processing, or managing text messages. These service providers may include messaging platforms, telecommunications providers, carriers, and technology vendors. Such information is provided only as reasonably necessary to provide these services on our behalf.

Your decision to consent to or decline SMS communications does not affect your ability to communicate with us through other available methods.

Email Communications

We may use the email address you provide to send communications related to your transaction, including:

  • Order confirmations
  • Shipping information
  • Device inspection results
  • Revised offers
  • Payment information
  • Customer support responses
  • Other communications related to your use of our Service

You may continue to receive transactional emails necessary to complete or administer a transaction even if you unsubscribe from optional marketing communications.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, protect our business, resolve disputes, prevent fraud, and comply with legal, accounting, tax, and regulatory obligations.

Information related to completed transactions, including order records, device identifiers such as IMEI or serial numbers, shipping records, payment records, communications, and inspection information, may be retained for legitimate business, recordkeeping, tax compliance, dispute resolution, and fraud prevention purposes.

Disclosure of Information

We may disclose information in the following circumstances:

Service Providers

We may use third-party companies and service providers to help operate our business and provide services on our behalf.

These providers may include:

  • Payment processors
  • Website hosting providers
  • Email providers
  • SMS and messaging providers
  • Customer support platforms
  • Shipping and logistics providers
  • Analytics providers
  • Fraud prevention providers
  • Device verification and inspection providers
  • Accounting and business software providers

These companies may receive access to personal information only as reasonably necessary to perform services on our behalf.

Business Transactions

If Buyback Surgeon is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

Legal Requirements

We may disclose personal information if required to do so by law or if we reasonably believe such disclosure is necessary to:

  • Comply with a legal obligation
  • Respond to lawful government requests
  • Protect and defend the rights or property of Buyback Surgeon
  • Prevent or investigate fraud or potential wrongdoing
  • Protect the safety of customers, users, or the public
  • Enforce our agreements or policies
  • Protect against legal liability

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmission over the Internet, electronic storage, or electronic communication is completely secure. Therefore, we cannot guarantee the absolute security of personal information.

Links to Other Websites

Our website may contain links to third-party websites that are not operated or controlled by Buyback Surgeon.

We are not responsible for the content, security, or privacy practices of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

Children's Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that personal information from an individual under 18 has been collected without appropriate authorization, we will take reasonable steps to delete that information.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact us to request information about personal information we maintain about you or to request correction or deletion of certain information.

Some information may need to be retained despite a deletion request when reasonably necessary for purposes such as:

  • Completing a transaction
  • Maintaining transaction records
  • Tax and accounting compliance
  • Fraud prevention
  • Resolving disputes
  • Establishing or defending legal claims
  • Complying with legal obligations

To make a privacy-related request, contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the "Last Updated" date above will be revised.

We encourage users to periodically review this Privacy Policy for changes.

Contact Information

If you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, you may contact us at:

Buyback Surgeon, LLC
PO Box 544
Zelienople, PA 16063

Email: [email protected]